Serve It Right : Festival Edition
Key points to remember:
A large majority of customers who are drinking will likely be staying over night
Gates Close at 11:00pm, at which point every person will be staying onsite.
It is likely customers will be using drugs on site, possibly attempting to drink as well.
Table of Contents
Section 1 Duty Of Care 2
Section 2 How And When To Cut People Off 4
Section 3 Incident Response Procedures 5
Section 4 Signs Of Intoxication 6
Section 5 Drugs and Alcohol 7
Section 6 Alcohol And Energy Drinks 14
Section 7 Serving Procedures And Limits 16
Section 8 Your Team And How They Can Help 17 1
Duty of Care Duty of care means that you have a responsibility to your customers to make sure liquor is sold or served in a safe and responsible way. At Mystic Forest we take our duty of care very seriously. With the possibility of mixing substances and a wide range of space for people to consume alcohol added with the extended response time for emergency services the foreseeable harm could be life threatening, and so it’s very important to identify and prevent all situations that can escalate danger.
Foreseeable harm Foreseeable harm refers to harm that a reasonable person, in the same situation, could anticipate as a likely result of their behaviour. If it’s something you should have known could happen based on the circumstances, then the harm is foreseeable. Under Saskatchewan’s liquor laws, servers and establishments have a duty of care to prevent foreseeable harm to patrons and others. Examples: ● Continuing to serve someone who is clearly intoxicated — you could reasonably foresee that they might get hurt, hurt someone else, or drive impaired. ● Letting an intoxicated person leave your premises without arranging safe transport — foreseeable harm includes them causing an accident or being injured. ● Failing to intervene in a fight or overly aggressive situation — foreseeable harm could be physical injury to patrons. Foreseeable harm specific to the festival scene: Alcohol & Drug-Related Harms ● A patron becomes severely intoxicated (alcohol, drugs, or both) and collapses from alcohol poisoning or overdose. ● An intoxicated or impaired camper wanders off site, into water, or dangerous terrain or becomes lost (especially at night). ● Someone mixes alcohol and drugs (especially depressants) and stops breathing before medical help arrives. ● Patrons continue to drink or use substances in extreme heat which can cause heatstroke, dehydration, or fainting. ● Over-serving patrons who are already impaired leads to vomiting, choking, or unconsciousness without nearby medical staff. Behavioural / Safety-Related Harms ● A highly intoxicated patron starts a fight or altercation — foreseeable harm: injury to themselves or others. ● A camper lights a fire while impaired → foreseeable harm: fire spreading to tents or forest. ● Patrons trip or fall over tent stakes, terrain, or obstacles while intoxicated — foreseeable physical injury. ● A drunk or high individual wanders into restricted or hazardous areas (e.g., behind stages, near generators, water sources) resulting in injury or equipment damage. Transportation & Impaired Driving ● A patron attempts to drive off the site while impaired, on rural roads or the highway — foreseeable harm: collision, death, injury. 2
● Someone leaves the festival intoxicated on foot and is struck by a vehicle. Medical Emergencies ● Delayed response to an overdose or injury because no one calls early or staff aren’t trained to identify symptoms. ● A patron goes into cardiac arrest or severe respiratory distress from drugs, alcohol, or exhaustion, and emergency help is 20 minutes away. Environmental / Site-Specific Harms ● Poor lighting around campsites or pathways → foreseeable harm: falls and injuries. ● Lack of hydration → foreseeable harm: dehydration-related illness. ● Inadequate security or crowd management → foreseeable harm: trampling or panic during an incident.
At Mystic Forest we would prefer to upset a customer by cutting them off when they’re intoxicated than to put them at risk for serious danger.
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When and how to cut people off When When a person consumes 0.6 ounces of pure alcohol it takes the body approximately 60-75 minutes for the body to break it down within the blood stream. Here are the effects broken down with in the hour
15-20 minutes
the alcohol begins to take effect
25-30 minutes
as the alcohol enters the blood the effects will intensify
35-45 minutes
the effects hit their peek
55-75 minutes
the effects start to come back down When accessing a person’s intoxication level keep in mind that depending on when their last drink was consumed, how fast, and how much the point of assessment could be at any level within this chart. Meaning, a person that just consumed a shot may feel ok 10 or even 20 minutes later and be inclined to have another but the full effects of the alcohol could be yet to take effect. With this in mind, if you’re contemplating if a person is able to handle another drink, it is likely that they already have enough alcohol in their system to warrant cutting them off even though they may not be feeling it and therefore not exhibiting dramatic visual signs. How When cutting people off there are 3 important things to remember: – Always inform your coworkers as soon as possible! – Once you’ve made your decision, NEVER change your mind! – Be clear and firm and respectful when telling the customer. Examples of what you could say: “I feel (I have been informed) that you’ve had too much to drink and so I can not serve you anymore” “It’s my job to keep everyone safe and I feel that if you continue to drink you may find yourself in a dangerous situation” “It is the law to make sure that no one ends up over intoxicated you you have reached the line” When cutting customers off they may try to change your mind by: → telling you they’re camping over night or someone else is driving so its ok → telling you they “aren’t that drunk”, they “feel fine” or “can handle a lot” → offering you extra money or other incentives → threatening to come after your job → becoming angry or aggressive → even attempting to buy a drink “for someone else”, a round for a group or having someone else buy theirs Do not change your mind. Remind customers that you would be happy to serve them the following day after they have had time to let the alcohol leave their system, or that the concession would be happy to serve them food or nonalcoholic drinks. Our policy is 6 hours between cut off and re-evaluation of their next drink.
Any time a customer is cut off it needs to be reported to your coworkers, the department manager, security and harm reduction immediately and added to the incident log before the end of your shift.
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Incident response procedures – Over intoxication – Cut the customer off and report their description to all on shift coworkers as well as security and harm reduction. – Fights – Report their description and all situational details to all on shift coworkers as well as security and harm reduction and cut both customers off. – Minors – If you suspect that anyone is underage do not just assume that their id has been checked at the gate, have them provide valid ID previous to serving them a drink (they can not just have the drink while they go get their ID) – Drinking and driving – IF you suspect a customer will drive after they have been drinking follow these steps: – Report the customer to security and coworkers immediately – If possible attempt to provide a different option: Calling a sober friend or family member Calling a cab Calling first choice to transport them and their car It will always be the customers responsibility to cover all fees involved with transportation off site. -If customer insists on driving gather as much information as possible: Name, age, description of customer If theres any passengers Make, model, color of vehicle Direction traveled Amount of impairment substance taken – Medical emergency – Contact harm reduction and security – Harassment – Cut customer off, refuse service completely and report their description to all on shift coworkers as well as security and harm reduction.
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Signs of intoxication (alcohol) Physical Signs These are often the easiest to spot: ● Unsteady on their feet – swaying, stumbling, bumping into furniture or people. ● Poor coordination – dropping items, spilling drinks, missing steps, fumbling with money or ID. ● Bloodshot, watery, or glassy eyes. ● Flushed or pale face, sweating. ● Slurred or slowed speech. ● Clumsy hand movements – trouble handling cards, cigarettes, or food. ● Drowsiness or nodding off at the table or bar.
Speech Signs Speech can be a clear giveaway: ● Slurred or mumbled words. ● Speaking very loudly, or repeating the same things. ● Rambling or off-topic comments. ● Slow responses when asked questions. ● Forgetting orders or what they were saying mid-sentence.
A lot of these signs could have alternate causes. When accessing the physical signs a good rule of thumb to follow is to cut customers off if they display 2 or more of these symptoms or if they begin to display these actions over time/throughout the event.
Behavioural Signs Changes in mood and social behaviour are often strong indicators: ● Overly friendly or talkative – more social than usual, invading personal space. ● Overconfidence or risk-taking – trying to show off, ignoring rules. ● Sudden mood changes – from happy to angry, or calm to loud. ● Aggressive, argumentative, or inappropriate behaviour. ● Loss of inhibitions – saying or doing things they normally wouldn’t. ● Difficulty following directions or understanding simple questions. ● Spending long periods in the washroom (could indicate vomiting or drug use).
Judgment & Coordination Changes ● Spilling drinks or knocking them over. ● Lighting multiple cigarettes or attempting to pay multiple times. ● Overtipping or undertipping — impaired judgment of value. ● Ignoring safety cues (e.g., trying to drive, wander off alone, enter restricted areas).
Displaying any of these signs is cause to cut them off.
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Drugs and Alcohol These are the main substances typically encountered at festivals: Stimulants: cocaine, amphetamines, MDMA/ecstasy, methamphetamine. Hallucinogens: LSD (acid), psilocybin (mushrooms), ketamine (though technically a dissociative).
Common Signs of Stimulant Intoxication (e.g., Cocaine, MDMA, Amphetamines) Physical Signs ● Enlarged (dilated) pupils ● Restlessness or jittery body movements ● Fast or erratic speech ● Clenched jaw, grinding teeth ● Excessive sweating despite cool temperature ● High body temperature (hot skin, flushed face) ● Trembling or shaking hands ● Rapid breathing or heartbeat Advanced signs of overdose or distress: ● Chest pain, shortness of breath ● Confusion or disorientation ● Severe agitation or panic ● Seizures or collapse Behavioural Signs ● Extreme energy, talkativeness, or excitement ● Overconfidence, inflated self-esteem (“I feel amazing!”) ● Repetitive movements (pacing, bouncing, fidgeting) ● Difficulty sitting still or focusing ● Sudden irritability or aggression if interrupted ● Possible paranoia — feeling watched, anxious, or afraid ● Intense friendliness or euphoria (especially with MDMA)
Speech Signs ● Fast, pressured talking ● Jumping between topics or rapid topic changes ● Loud voice or shouting ● Talking excessively and unable to be redirected
Medical Concerns ● Dehydration, especially in hot or active environments ● Heatstroke (very common with MDMA/ecstasy at festivals) ● Possible cardiac arrest or collapse from overheating or heart strain Emergency response: Contact Harm Reduction and Security immediately, move to shade, cool body with water or wet towels, report if they show confusion, rapid pulse, or stop sweating.
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Common Signs of Hallucinogen Intoxication (e.g., LSD/Acid, Mushrooms, Ketamine) Physical Signs ● Dilated pupils ● Sweating or chills ● Rapid heart rate ● Tremors or muscle twitches ● Difficulty with coordination or balance Behavioural / Psychological Signs ● Distorted perception of time, space, or sound ● Talking to self, staring into space, or reacting to things that aren’t there ● Sudden laughter, crying, or emotional swings ● Anxiety, fear, or panic (a “bad trip”) ● Confusion about where they are or what’s happening ● Difficulty communicating clearly or responding logically In a severe reaction: ● Extreme panic or paranoia ● Risk of self-harm or wandering into unsafe areas ● Unresponsive or catatonic behaviour (especially with ketamine)
Server or Staff Actions ● Report to Security and Harm Reduction immediately ● Keep the person calm and away from loud, crowded areas ● Avoid confrontation — use soft, calm speech ● Offer water and shade ● Do not leave them alone ● Collect as many details as possible and report them to the responding emergency staff, details may include: Customers name What they’ve taken, how much and when How they’re feeling and what symptoms they’re exhibiting Red Flags Requiring Immediate Medical Help, CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY! ● Vomiting and unresponsiveness ● Rapid or irregular heartbeat ● Seizure-like activity ● Heatstroke symptoms (flushed skin, no sweating, confusion) ● Severe panic or hallucinations causing dangerous behaviour
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Effects of Mixing Stimulants and Alcohol Masked Intoxication Stimulants (like cocaine, MDMA, amphetamines) speed up the nervous system, while alcohol slows it down. The stimulant makes the person feel more alert and less drunk than they actually are. This means they often drink more or stay active longer, leading to: ○ Very high blood alcohol levels ○ Increased risk of alcohol poisoning ○ Delayed recognition of danger or impairment They might seem “fine” but are actually much more intoxicated than they appear.
Increased Strain on the Heart ● Alcohol and stimulants together put severe stress on the cardiovascular system. ● The stimulant speeds up heart rate and blood pressure; alcohol can cause dehydration and irregular rhythm. ● Combined, they can trigger: ○ Heart palpitations ○ Chest pain ○ Heart attack or stroke ○ Sudden cardiac arrest, especially in hot or active environments (like music festivals)
Impaired Judgment & Risk-Taking ● Both substances reduce inhibitions — together, this can cause: ○ Aggression or unpredictable behaviour ○ Risky sexual or physical activity ○ Ignoring safety rules (wandering off, climbing barriers, trying to drive) ○ Violence or accidents
Dehydration, Overheating, and Exhaustion ● Stimulants raise body temperature and suppress thirst. ● Alcohol increases dehydration and dilates blood vessels. The combination, especially in hot weather or during dancing, can lead to: ○ Severe dehydration ○ Heatstroke ○ Collapse or fainting ○ Organ failure in extreme cases
Mixed Mental Effects ● Emotional instability — rapid swings between euphoria, agitation, or depression. ● Increased anxiety, paranoia, or confusion. ● With MDMA + alcohol specifically: users may experience serotonin depletion, leading to emotional crash, depression, or suicidal thoughts in following days.
Increased Risk of Overdose ● The opposing effects confuse the body’s ability to self-regulate. 9
● Alcohol can slow down metabolism of stimulants, increasing toxicity. ● Stimulants can mask signs of alcohol poisoning (like vomiting, drowsiness, loss of coordination). ● As the stimulant wears off, the full depressive effects of alcohol hit at once, which can cause respiratory failure, unconsciousness, or overdose.
Depressant Drugs & Opioids — Recognition Guide These substances slow down the central nervous system — opposite to stimulants. They include: ● Depressants: alcohol, benzodiazepines (Valium, Xanax), GHB, barbiturates, sleeping pills. ● Opioids / Opiates: heroin, fentanyl, morphine, oxycodone, codeine, methadone, etc. At festivals, overdoses or mixed-use (e.g. opioids + alcohol or benzos) are among the most dangerous scenarios because they suppress breathing and consciousness.
COMMON SIGNS OF DEPRESSANT INTOXICATION Physical Signs ● Slow, uncoordinated movements ● Heavy eyelids or falling asleep mid-conversation ● Slurred or slow speech ● Pale, clammy skin ● Delayed reaction times ● Poor balance or stumbling ● Difficulty focusing eyes or drooping head Behavioural Signs ● Drowsiness, appearing dazed or confused ● Calm or “zoned out” demeanor ● Low energy, little interest in surroundings ● Slow responses when spoken to ● Possible memory lapses or disorientation Warning Signs of Danger ● Extremely slow breathing or shallow breaths ● Gurgling, snoring, or choking sounds ● Unresponsive or hard to wake ● Vomiting while unconscious ● Blue or purple lips or fingernails Call medical or emergency help immediately. CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY. While waiting: place them in the recovery position (on their side), clear airway, monitor breathing.
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COMMON SIGNS OF OPIOID INTOXICATION / OVERDOSE Physical Signs ● Pinpoint pupils (tiny pupils that don’t react to light) ● Slow or stopped breathing (less than 8 breaths per minute) ● Pale, bluish, or ashy skin tone ● Lips or fingertips turning blue or purple ● Limp body, weak pulse ● Cold, clammy skin ● Falling asleep or losing consciousness suddenly Behavioural Signs ● Drowsiness, nodding off mid-sentence ● Confusion or inability to concentrate ● Slurred speech, slowed movement ● Appearing drunk but with no smell of alcohol ● May deny being high or insist they’re “just tired” Overdose Emergencies If any of the following occur: ● Unconscious or cannot be woken up ● Breathing stops or becomes very shallow ● Skin turns blue or gray Actions: 1. CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY! 2. If available: administer naloxone (Narcan) — a life-saving opioid antidote. 3. Place in recovery position and monitor breathing. 4. Stay with them until help arrives — do not leave them alone.
Depressants + Alcohol or Drugs = Extreme Danger Mixing substances greatly increases overdose risk: ● Alcohol + opioids → respiratory arrest. ● Benzos + opioids → deep sedation, unresponsiveness. ● GHB + alcohol → sudden unconsciousness or coma. Always assume polysubstance use if signs don’t clearly match one category. Step What To Do Why 1 Stop serving immediately Prevent further harm 2 Get supervisor / medic support Fast escalation saves lives 3 Stay calm and reassuring Avoid panic escalation 4 Check breathing, place in recovery position Maintain airway 5 Call emergency services Opioid and depressant overdoses can kill quickly 11
6 Document what happened Legal and safety record Nitrous Oxide (Whippets / Laughing Gas) 🧪 Technical Overview ● Chemical name: Nitrous oxide (N₂O) ● Common sources (what to watch for): small metal “chargers” used for whipped cream dispensers, or balloons filled with gas from tanks. ● Type of drug: short-acting dissociative anesthetic and asphyxiant — meaning it cuts off oxygen to the brain while producing brief euphoria and distortion. It’s not a stimulant or depressant — it acts more like a disruptor of perception and oxygen flow. Typical Effects (Short-Term) Onset: seconds after inhalation Duration: 30 seconds to 2 minutes, followed by possible dizziness or disorientation
Physical Signs ● Sudden laughter, giggling, or dreamy euphoria ● Loss of coordination or stumbling ● Dizziness, faintness, or swaying ● Pale or bluish lips or fingertips (due to low oxygen) ● Tremors or shaking ● Bloodshot eyes ● Slurred speech or inability to focus ● Sometimes nausea or vomiting afterward Behavioural / Cognitive Signs ● Appears “spacey,” detached, or unaware of surroundings ● Slow reaction to instructions ● Inappropriate laughter or emotional outbursts ● Short-term confusion or disorientation after use ● In groups: may appear to “pass out” briefly and then come back up laughing Risks of Nitrous Oxide Use 🚨 1. Oxygen Deprivation (Hypoxia) ● The biggest danger: nitrous displaces oxygen in the lungs. ● Even a few deep breaths can cause oxygen starvation, fainting, or in severe cases, brain injury or death if repeatedly inhaled in an enclosed space. ● CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY if you see any of these signs. Signs of hypoxia: ● Bluish lips or skin ● Slow or irregular breathing ● Loss of consciousness ● Seizure-like twitching
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When Mixed with Alcohol Nitrous oxide + alcohol is especially risky because both: ● Impair coordination and judgment ● Depress the central nervous system ● Reduce oxygen supply and slow breathing Together, they can lead to: ● Sudden collapse or fainting ● Unconsciousness and vomiting (choking risk) ● Slowed or stopped breathing ● Increased risk of asphyxiation if used in enclosed areas (e.g., tents, cars) ● Greater likelihood of injury or falling while impaired
Longer-Term or Heavy Use Risks Though rare in casual use, repeated inhalation can cause: ● Vitamin B12 deficiency, leading to nerve damage ● Numbness or tingling in fingers and toes ● Memory problems or poor concentration over time
If you know or suspect that someone is using drugs do not serve them alcohol. Considering all the possible foreseeable harm situation involving drugs alone, added to the environmental foreseeable harm situations including weather risks, heat stroke possibility, site risks and even unforeseeable circumstances it is better to air on the side of caution in regards to mixing substances. Kindly refuse service.
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Alcohol and energy drinks What Happens in the Body Alcohol is a depressant — it slows the nervous system, reaction time, and judgment. Energy drinks contain stimulants — mainly caffeine, taurine, and sugar — which speed up the heart and nervous system. When mixed, these substances compete in the body, creating a false sense of alertness while increasing physiological stress. Key Effects and Risks Masked Intoxication ● The caffeine in energy drinks hides the sedative effects of alcohol. ● People feel less drunk than they actually are, leading them to: ○ Drink more than intended ○ Stay out longer ○ Underestimate their impairment ● Result: higher blood alcohol levels, even though they “feel fine.” This is one of the most common causes of binge drinking and alcohol poisoning in young adults.
Heart and Circulatory Stress ● Caffeine increases heart rate and blood pressure; alcohol dehydrates and stresses the heart. ● Together they cause: ○ Irregular heartbeat (arrhythmia) ○ Palpitations or chest pain ○ Increased risk of cardiac arrest, especially during physical activity (e.g., dancing, heat). Dehydration and Overheating ● Both alcohol and caffeine are diuretics, meaning they increase fluid loss. ● Combined, they accelerate dehydration, especially in warm environments. ● Common results: ○ Headaches, dizziness, fainting ○ Nausea or vomiting ○ Heat exhaustion or heatstroke (very common at festivals)
Impaired Judgment & Risk-Taking ● The “awake but drunk” effect causes: ○ Overconfidence in driving or physical ability ○ More aggressive or impulsive behaviour ○ Poor sexual or social judgment ○ Increased chance of fights, injuries, or unsafe decisions
Anxiety, Panic, and Sleep Problems ● The stimulant + depressant combo confuses brain chemistry: ○ Rapid mood swings, irritability, or anxiety ○ Tremors or jitteriness ○ Trouble sleeping after drinking ○ Post-party “crash” with severe fatigue and depression 14
Alcohol Poisoning Risk ● Because caffeine masks intoxication, users may not recognize serious alcohol poisoning symptoms such as: ○ Vomiting ○ Slow or irregular breathing ○ Unresponsiveness ● By the time they realize they’re in trouble, their blood alcohol concentration may already be dangerously high.
If You Suspect Someone Has Mixed Alcohol and Energy Drinks Look for: ● Tremors, jittering, or sweating ● Very fast heartbeat or heart palpitations ● Confusion, irritability, or panic ● Dizziness or fainting ● Continuing to drink despite obvious intoxication Action: 1. Stop service immediately. 2. Offer water and a cool, quiet place to sit. 3. Monitor breathing and pulse — if erratic or faint, call medical. 4. Do not let them leave alone or drive. 5. Report to Harm Reduction and Security
At Mystic Forest you are never permitted to mix alcohol with energy drinks or sell alcohol with the intention to be mixed with energy drinks (Example: you can not sell a shot and energy at the same time, or sell a shot to someone holding an energy drink.)
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Serving procedures and limits Serving policies at Mystic Forest are: 1 shot per drink 2 drinks per customer
This means: → A drink with a double shot counts as 2 drinks → A customer may NOT purchase 2 doubles at one time → A customer may not purchase multiple drinks or shots “for their friends” unless the friends are present and accessed to be able to consume alcohol at that time. → A customer may not take a shot at the bar and walk away with 2 drinks. 2 drinks at a time period.
The reason for this is because 2 ounces of alcohol consumed at the same time (example: 2 shots in a row, a double drink that is chugged) puts a person over the legal limit of intoxication within 30-45 minutes.
Permittable hours Mystic Forest holds a special event permit that allows us to serve alcohol between the hours of 2:00pm and 2:00 am But according to our liquor permit, last call must be done at 1:00am, and we must cease service at 1:30am. This is non-negotiable for any reason.
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Your team and how they can help Bartenders 1-2 Volunteers + Department Head (Chlorinda) Primary Role: Responsible service of alcohol. Key Actions: ● Monitor intoxication signs at the bar for every patron. ● Refuse service to anyone showing obvious intoxication. ● Offer water or food to slow alcohol absorption. ● Communicate clearly with operational managers and coworkers if someone becomes aggressive or unmanageable. ● Document all incidents. Your Support: ● You don’t handle risky situations alone — security and harm reduction are right there if a patron becomes aggressive, overly intoxicated, or medically unwell. ● Operational managers are monitoring the bar area and can step in for tough calls, like refusing service. ● Volunteers can help with water, food, or calming patrons, so you can focus on responsible service. Why it helps you: ● Reduces stress and risk of confrontation. ● Lets you serve safely without feeling you’re personally responsible for every incident.
Concession Volunteers (Erica) Primary Role: Support food, non-alcoholic beverage sales, and observe crowd behavior. Key Actions: ● Offer hydration options (water, electrolyte drinks) and snacks to alcohol consumers. ● Observe patrons near food and beverage stations; report signs of intoxication or distress to bartenders or harm reduction. ● Maintain safe and calm environments in high-traffic areas. Your Support: ● Keep an eye on patrons near bar areas, stages, or food lines. ● Offer drinks, snacks, or water to help reduce intoxication risks. ● Communicate early if they notice someone showing warning signs. Why it helps you: ● You have extra eyes and ears, so you can spot problems before they escalate. ● Volunteers help distribute workload so bartenders can focus on responsible alcohol service.
Security Team (Chase) Primary Role: Maintain safety, respond to conflicts, and assist with high-risk situations. Key Actions: ● Intervene in fights or aggressive behavior quickly and safely. ● Escort intoxicated patrons to safe areas or harm reduction tents. ● Monitor exits and entrances to prevent impaired patrons from leaving unsafely. ● Communicate with bartenders and operational managers about problem patrons. Your Support: ● Intervene if a patron becomes aggressive, fights, or attempts to leave while unsafe. ● Escort high-risk or intoxicated patrons to harm reduction, first aid, or a safe space. 17
● Provide a visible presence to prevent conflicts before they start. Why it helps you: ● You don’t have to physically handle dangerous situations. ● Security presence keeps you safe and reassures patrons that rules are enforced.
Harm Reduction Team (Ardene) Primary Role: Provide health support, first aid, and education. Key Actions: ● Monitor high-risk areas: near stages, camping areas, and bars. ● Provide hydration, shade, and safe spaces for patrons feeling unwell. ● Recognize drug- or alcohol-related emergencies and communicate with medical services immediately. ● Educate patrons discreetly on safe use, drug interactions, and mixing risks. Your Support: ● Provide water, shade, cooling areas, and medical checks. ● Identify early signs of alcohol, drug, or heat-related distress. ● Offer practical guidance on how to stay safe, reduce harm, and avoid emergencies. Why it helps you: ● You have trained staff to handle health crises, so you’re not responsible for medical care. ● Reduces panic and allows you to focus on serving safely.
Operational Managers (Kiri + Austin) Primary Role: Oversight, coordination, and decision-making. Key Actions: ● Maintain communication between bartenders, volunteers, security, and harm reduction. ● Make rapid decisions about high-risk patrons (e.g., refusing entry, calling EMS). ● Ensure incident documentation is complete and clear. ● Monitor crowd flow, staffing levels, and supply of water/food. ● Coordinate emergency responses when needed. Your Support: ● Make final decisions when a situation escalates. ● Communicate updates across teams so everyone knows where help is needed. ● Coordinate emergency response if someone is unwell or dangerous. Why it helps you: ● You’re never making high-pressure calls alone. ● Managers ensure everyone follows the same safety protocols.
Each group has a clear zone of responsibility, but success depends on overlapping observation, rapid communication, and escalation protocols. Bartenders stop service, volunteers support and observe, security manages safety, harm reduction manages health, and operational managers coordinate the team. Together, they create a safety net for patrons.
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Key points to remember:
A large majority of customers who are drinking will likely be staying over night
Gates Close at 11:00pm, at which point every person will be staying onsite.
It is likely customers will be using drugs on site, possibly attempting to drink as well.
Table of Contents
Section 1 Duty Of Care 2
Section 2 How And When To Cut People Off 4
Section 3 Incident Response Procedures 5
Section 4 Signs Of Intoxication 6
Section 5 Drugs and Alcohol 7
Section 6 Alcohol And Energy Drinks 14
Section 7 Serving Procedures And Limits 16
Section 8 Your Team And How They Can Help 17 1
Duty of Care Duty of care means that you have a responsibility to your customers to make sure liquor is sold or served in a safe and responsible way. At Mystic Forest we take our duty of care very seriously. With the possibility of mixing substances and a wide range of space for people to consume alcohol added with the extended response time for emergency services the foreseeable harm could be life threatening, and so it’s very important to identify and prevent all situations that can escalate danger.
Foreseeable harm Foreseeable harm refers to harm that a reasonable person, in the same situation, could anticipate as a likely result of their behaviour. If it’s something you should have known could happen based on the circumstances, then the harm is foreseeable. Under Saskatchewan’s liquor laws, servers and establishments have a duty of care to prevent foreseeable harm to patrons and others. Examples: ● Continuing to serve someone who is clearly intoxicated — you could reasonably foresee that they might get hurt, hurt someone else, or drive impaired. ● Letting an intoxicated person leave your premises without arranging safe transport — foreseeable harm includes them causing an accident or being injured. ● Failing to intervene in a fight or overly aggressive situation — foreseeable harm could be physical injury to patrons. Foreseeable harm specific to the festival scene: Alcohol & Drug-Related Harms ● A patron becomes severely intoxicated (alcohol, drugs, or both) and collapses from alcohol poisoning or overdose. ● An intoxicated or impaired camper wanders off site, into water, or dangerous terrain or becomes lost (especially at night). ● Someone mixes alcohol and drugs (especially depressants) and stops breathing before medical help arrives. ● Patrons continue to drink or use substances in extreme heat which can cause heatstroke, dehydration, or fainting. ● Over-serving patrons who are already impaired leads to vomiting, choking, or unconsciousness without nearby medical staff. Behavioural / Safety-Related Harms ● A highly intoxicated patron starts a fight or altercation — foreseeable harm: injury to themselves or others. ● A camper lights a fire while impaired → foreseeable harm: fire spreading to tents or forest. ● Patrons trip or fall over tent stakes, terrain, or obstacles while intoxicated — foreseeable physical injury. ● A drunk or high individual wanders into restricted or hazardous areas (e.g., behind stages, near generators, water sources) resulting in injury or equipment damage. Transportation & Impaired Driving ● A patron attempts to drive off the site while impaired, on rural roads or the highway — foreseeable harm: collision, death, injury. 2
● Someone leaves the festival intoxicated on foot and is struck by a vehicle. Medical Emergencies ● Delayed response to an overdose or injury because no one calls early or staff aren’t trained to identify symptoms. ● A patron goes into cardiac arrest or severe respiratory distress from drugs, alcohol, or exhaustion, and emergency help is 20 minutes away. Environmental / Site-Specific Harms ● Poor lighting around campsites or pathways → foreseeable harm: falls and injuries. ● Lack of hydration → foreseeable harm: dehydration-related illness. ● Inadequate security or crowd management → foreseeable harm: trampling or panic during an incident.
At Mystic Forest we would prefer to upset a customer by cutting them off when they’re intoxicated than to put them at risk for serious danger.
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When and how to cut people off When When a person consumes 0.6 ounces of pure alcohol it takes the body approximately 60-75 minutes for the body to break it down within the blood stream. Here are the effects broken down with in the hour
15-20 minutes
the alcohol begins to take effect
25-30 minutes
as the alcohol enters the blood the effects will intensify
35-45 minutes
the effects hit their peek
55-75 minutes
the effects start to come back down When accessing a person’s intoxication level keep in mind that depending on when their last drink was consumed, how fast, and how much the point of assessment could be at any level within this chart. Meaning, a person that just consumed a shot may feel ok 10 or even 20 minutes later and be inclined to have another but the full effects of the alcohol could be yet to take effect. With this in mind, if you’re contemplating if a person is able to handle another drink, it is likely that they already have enough alcohol in their system to warrant cutting them off even though they may not be feeling it and therefore not exhibiting dramatic visual signs. How When cutting people off there are 3 important things to remember: – Always inform your coworkers as soon as possible! – Once you’ve made your decision, NEVER change your mind! – Be clear and firm and respectful when telling the customer. Examples of what you could say: “I feel (I have been informed) that you’ve had too much to drink and so I can not serve you anymore” “It’s my job to keep everyone safe and I feel that if you continue to drink you may find yourself in a dangerous situation” “It is the law to make sure that no one ends up over intoxicated you you have reached the line” When cutting customers off they may try to change your mind by: → telling you they’re camping over night or someone else is driving so its ok → telling you they “aren’t that drunk”, they “feel fine” or “can handle a lot” → offering you extra money or other incentives → threatening to come after your job → becoming angry or aggressive → even attempting to buy a drink “for someone else”, a round for a group or having someone else buy theirs Do not change your mind. Remind customers that you would be happy to serve them the following day after they have had time to let the alcohol leave their system, or that the concession would be happy to serve them food or nonalcoholic drinks. Our policy is 6 hours between cut off and re-evaluation of their next drink.
Any time a customer is cut off it needs to be reported to your coworkers, the department manager, security and harm reduction immediately and added to the incident log before the end of your shift.
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Incident response procedures – Over intoxication – Cut the customer off and report their description to all on shift coworkers as well as security and harm reduction. – Fights – Report their description and all situational details to all on shift coworkers as well as security and harm reduction and cut both customers off. – Minors – If you suspect that anyone is underage do not just assume that their id has been checked at the gate, have them provide valid ID previous to serving them a drink (they can not just have the drink while they go get their ID) – Drinking and driving – IF you suspect a customer will drive after they have been drinking follow these steps: – Report the customer to security and coworkers immediately – If possible attempt to provide a different option: Calling a sober friend or family member Calling a cab Calling first choice to transport them and their car It will always be the customers responsibility to cover all fees involved with transportation off site. -If customer insists on driving gather as much information as possible: Name, age, description of customer If theres any passengers Make, model, color of vehicle Direction traveled Amount of impairment substance taken – Medical emergency – Contact harm reduction and security – Harassment – Cut customer off, refuse service completely and report their description to all on shift coworkers as well as security and harm reduction.
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Signs of intoxication (alcohol) Physical Signs These are often the easiest to spot: ● Unsteady on their feet – swaying, stumbling, bumping into furniture or people. ● Poor coordination – dropping items, spilling drinks, missing steps, fumbling with money or ID. ● Bloodshot, watery, or glassy eyes. ● Flushed or pale face, sweating. ● Slurred or slowed speech. ● Clumsy hand movements – trouble handling cards, cigarettes, or food. ● Drowsiness or nodding off at the table or bar.
Speech Signs Speech can be a clear giveaway: ● Slurred or mumbled words. ● Speaking very loudly, or repeating the same things. ● Rambling or off-topic comments. ● Slow responses when asked questions. ● Forgetting orders or what they were saying mid-sentence.
A lot of these signs could have alternate causes. When accessing the physical signs a good rule of thumb to follow is to cut customers off if they display 2 or more of these symptoms or if they begin to display these actions over time/throughout the event.
Behavioural Signs Changes in mood and social behaviour are often strong indicators: ● Overly friendly or talkative – more social than usual, invading personal space. ● Overconfidence or risk-taking – trying to show off, ignoring rules. ● Sudden mood changes – from happy to angry, or calm to loud. ● Aggressive, argumentative, or inappropriate behaviour. ● Loss of inhibitions – saying or doing things they normally wouldn’t. ● Difficulty following directions or understanding simple questions. ● Spending long periods in the washroom (could indicate vomiting or drug use).
Judgment & Coordination Changes ● Spilling drinks or knocking them over. ● Lighting multiple cigarettes or attempting to pay multiple times. ● Overtipping or undertipping — impaired judgment of value. ● Ignoring safety cues (e.g., trying to drive, wander off alone, enter restricted areas).
Displaying any of these signs is cause to cut them off.
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Drugs and Alcohol These are the main substances typically encountered at festivals: Stimulants: cocaine, amphetamines, MDMA/ecstasy, methamphetamine. Hallucinogens: LSD (acid), psilocybin (mushrooms), ketamine (though technically a dissociative).
Common Signs of Stimulant Intoxication (e.g., Cocaine, MDMA, Amphetamines) Physical Signs ● Enlarged (dilated) pupils ● Restlessness or jittery body movements ● Fast or erratic speech ● Clenched jaw, grinding teeth ● Excessive sweating despite cool temperature ● High body temperature (hot skin, flushed face) ● Trembling or shaking hands ● Rapid breathing or heartbeat Advanced signs of overdose or distress: ● Chest pain, shortness of breath ● Confusion or disorientation ● Severe agitation or panic ● Seizures or collapse Behavioural Signs ● Extreme energy, talkativeness, or excitement ● Overconfidence, inflated self-esteem (“I feel amazing!”) ● Repetitive movements (pacing, bouncing, fidgeting) ● Difficulty sitting still or focusing ● Sudden irritability or aggression if interrupted ● Possible paranoia — feeling watched, anxious, or afraid ● Intense friendliness or euphoria (especially with MDMA)
Speech Signs ● Fast, pressured talking ● Jumping between topics or rapid topic changes ● Loud voice or shouting ● Talking excessively and unable to be redirected
Medical Concerns ● Dehydration, especially in hot or active environments ● Heatstroke (very common with MDMA/ecstasy at festivals) ● Possible cardiac arrest or collapse from overheating or heart strain Emergency response: Contact Harm Reduction and Security immediately, move to shade, cool body with water or wet towels, report if they show confusion, rapid pulse, or stop sweating.
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Common Signs of Hallucinogen Intoxication (e.g., LSD/Acid, Mushrooms, Ketamine) Physical Signs ● Dilated pupils ● Sweating or chills ● Rapid heart rate ● Tremors or muscle twitches ● Difficulty with coordination or balance Behavioural / Psychological Signs ● Distorted perception of time, space, or sound ● Talking to self, staring into space, or reacting to things that aren’t there ● Sudden laughter, crying, or emotional swings ● Anxiety, fear, or panic (a “bad trip”) ● Confusion about where they are or what’s happening ● Difficulty communicating clearly or responding logically In a severe reaction: ● Extreme panic or paranoia ● Risk of self-harm or wandering into unsafe areas ● Unresponsive or catatonic behaviour (especially with ketamine)
Server or Staff Actions ● Report to Security and Harm Reduction immediately ● Keep the person calm and away from loud, crowded areas ● Avoid confrontation — use soft, calm speech ● Offer water and shade ● Do not leave them alone ● Collect as many details as possible and report them to the responding emergency staff, details may include: Customers name What they’ve taken, how much and when How they’re feeling and what symptoms they’re exhibiting Red Flags Requiring Immediate Medical Help, CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY! ● Vomiting and unresponsiveness ● Rapid or irregular heartbeat ● Seizure-like activity ● Heatstroke symptoms (flushed skin, no sweating, confusion) ● Severe panic or hallucinations causing dangerous behaviour
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Effects of Mixing Stimulants and Alcohol Masked Intoxication Stimulants (like cocaine, MDMA, amphetamines) speed up the nervous system, while alcohol slows it down. The stimulant makes the person feel more alert and less drunk than they actually are. This means they often drink more or stay active longer, leading to: ○ Very high blood alcohol levels ○ Increased risk of alcohol poisoning ○ Delayed recognition of danger or impairment They might seem “fine” but are actually much more intoxicated than they appear.
Increased Strain on the Heart ● Alcohol and stimulants together put severe stress on the cardiovascular system. ● The stimulant speeds up heart rate and blood pressure; alcohol can cause dehydration and irregular rhythm. ● Combined, they can trigger: ○ Heart palpitations ○ Chest pain ○ Heart attack or stroke ○ Sudden cardiac arrest, especially in hot or active environments (like music festivals)
Impaired Judgment & Risk-Taking ● Both substances reduce inhibitions — together, this can cause: ○ Aggression or unpredictable behaviour ○ Risky sexual or physical activity ○ Ignoring safety rules (wandering off, climbing barriers, trying to drive) ○ Violence or accidents
Dehydration, Overheating, and Exhaustion ● Stimulants raise body temperature and suppress thirst. ● Alcohol increases dehydration and dilates blood vessels. The combination, especially in hot weather or during dancing, can lead to: ○ Severe dehydration ○ Heatstroke ○ Collapse or fainting ○ Organ failure in extreme cases
Mixed Mental Effects ● Emotional instability — rapid swings between euphoria, agitation, or depression. ● Increased anxiety, paranoia, or confusion. ● With MDMA + alcohol specifically: users may experience serotonin depletion, leading to emotional crash, depression, or suicidal thoughts in following days.
Increased Risk of Overdose ● The opposing effects confuse the body’s ability to self-regulate. 9
● Alcohol can slow down metabolism of stimulants, increasing toxicity. ● Stimulants can mask signs of alcohol poisoning (like vomiting, drowsiness, loss of coordination). ● As the stimulant wears off, the full depressive effects of alcohol hit at once, which can cause respiratory failure, unconsciousness, or overdose.
Depressant Drugs & Opioids — Recognition Guide These substances slow down the central nervous system — opposite to stimulants. They include: ● Depressants: alcohol, benzodiazepines (Valium, Xanax), GHB, barbiturates, sleeping pills. ● Opioids / Opiates: heroin, fentanyl, morphine, oxycodone, codeine, methadone, etc. At festivals, overdoses or mixed-use (e.g. opioids + alcohol or benzos) are among the most dangerous scenarios because they suppress breathing and consciousness.
COMMON SIGNS OF DEPRESSANT INTOXICATION Physical Signs ● Slow, uncoordinated movements ● Heavy eyelids or falling asleep mid-conversation ● Slurred or slow speech ● Pale, clammy skin ● Delayed reaction times ● Poor balance or stumbling ● Difficulty focusing eyes or drooping head Behavioural Signs ● Drowsiness, appearing dazed or confused ● Calm or “zoned out” demeanor ● Low energy, little interest in surroundings ● Slow responses when spoken to ● Possible memory lapses or disorientation Warning Signs of Danger ● Extremely slow breathing or shallow breaths ● Gurgling, snoring, or choking sounds ● Unresponsive or hard to wake ● Vomiting while unconscious ● Blue or purple lips or fingernails Call medical or emergency help immediately. CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY. While waiting: place them in the recovery position (on their side), clear airway, monitor breathing.
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COMMON SIGNS OF OPIOID INTOXICATION / OVERDOSE Physical Signs ● Pinpoint pupils (tiny pupils that don’t react to light) ● Slow or stopped breathing (less than 8 breaths per minute) ● Pale, bluish, or ashy skin tone ● Lips or fingertips turning blue or purple ● Limp body, weak pulse ● Cold, clammy skin ● Falling asleep or losing consciousness suddenly Behavioural Signs ● Drowsiness, nodding off mid-sentence ● Confusion or inability to concentrate ● Slurred speech, slowed movement ● Appearing drunk but with no smell of alcohol ● May deny being high or insist they’re “just tired” Overdose Emergencies If any of the following occur: ● Unconscious or cannot be woken up ● Breathing stops or becomes very shallow ● Skin turns blue or gray Actions: 1. CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY! 2. If available: administer naloxone (Narcan) — a life-saving opioid antidote. 3. Place in recovery position and monitor breathing. 4. Stay with them until help arrives — do not leave them alone.
Depressants + Alcohol or Drugs = Extreme Danger Mixing substances greatly increases overdose risk: ● Alcohol + opioids → respiratory arrest. ● Benzos + opioids → deep sedation, unresponsiveness. ● GHB + alcohol → sudden unconsciousness or coma. Always assume polysubstance use if signs don’t clearly match one category. Step What To Do Why 1 Stop serving immediately Prevent further harm 2 Get supervisor / medic support Fast escalation saves lives 3 Stay calm and reassuring Avoid panic escalation 4 Check breathing, place in recovery position Maintain airway 5 Call emergency services Opioid and depressant overdoses can kill quickly 11
6 Document what happened Legal and safety record Nitrous Oxide (Whippets / Laughing Gas) 🧪 Technical Overview ● Chemical name: Nitrous oxide (N₂O) ● Common sources (what to watch for): small metal “chargers” used for whipped cream dispensers, or balloons filled with gas from tanks. ● Type of drug: short-acting dissociative anesthetic and asphyxiant — meaning it cuts off oxygen to the brain while producing brief euphoria and distortion. It’s not a stimulant or depressant — it acts more like a disruptor of perception and oxygen flow. Typical Effects (Short-Term) Onset: seconds after inhalation Duration: 30 seconds to 2 minutes, followed by possible dizziness or disorientation
Physical Signs ● Sudden laughter, giggling, or dreamy euphoria ● Loss of coordination or stumbling ● Dizziness, faintness, or swaying ● Pale or bluish lips or fingertips (due to low oxygen) ● Tremors or shaking ● Bloodshot eyes ● Slurred speech or inability to focus ● Sometimes nausea or vomiting afterward Behavioural / Cognitive Signs ● Appears “spacey,” detached, or unaware of surroundings ● Slow reaction to instructions ● Inappropriate laughter or emotional outbursts ● Short-term confusion or disorientation after use ● In groups: may appear to “pass out” briefly and then come back up laughing Risks of Nitrous Oxide Use 🚨 1. Oxygen Deprivation (Hypoxia) ● The biggest danger: nitrous displaces oxygen in the lungs. ● Even a few deep breaths can cause oxygen starvation, fainting, or in severe cases, brain injury or death if repeatedly inhaled in an enclosed space. ● CALL 911 AND HAVE A COWORKER CALL HARM REDUCTION AND SECURITY if you see any of these signs. Signs of hypoxia: ● Bluish lips or skin ● Slow or irregular breathing ● Loss of consciousness ● Seizure-like twitching
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When Mixed with Alcohol Nitrous oxide + alcohol is especially risky because both: ● Impair coordination and judgment ● Depress the central nervous system ● Reduce oxygen supply and slow breathing Together, they can lead to: ● Sudden collapse or fainting ● Unconsciousness and vomiting (choking risk) ● Slowed or stopped breathing ● Increased risk of asphyxiation if used in enclosed areas (e.g., tents, cars) ● Greater likelihood of injury or falling while impaired
Longer-Term or Heavy Use Risks Though rare in casual use, repeated inhalation can cause: ● Vitamin B12 deficiency, leading to nerve damage ● Numbness or tingling in fingers and toes ● Memory problems or poor concentration over time
If you know or suspect that someone is using drugs do not serve them alcohol. Considering all the possible foreseeable harm situation involving drugs alone, added to the environmental foreseeable harm situations including weather risks, heat stroke possibility, site risks and even unforeseeable circumstances it is better to air on the side of caution in regards to mixing substances. Kindly refuse service.
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Alcohol and energy drinks What Happens in the Body Alcohol is a depressant — it slows the nervous system, reaction time, and judgment. Energy drinks contain stimulants — mainly caffeine, taurine, and sugar — which speed up the heart and nervous system. When mixed, these substances compete in the body, creating a false sense of alertness while increasing physiological stress. Key Effects and Risks Masked Intoxication ● The caffeine in energy drinks hides the sedative effects of alcohol. ● People feel less drunk than they actually are, leading them to: ○ Drink more than intended ○ Stay out longer ○ Underestimate their impairment ● Result: higher blood alcohol levels, even though they “feel fine.” This is one of the most common causes of binge drinking and alcohol poisoning in young adults.
Heart and Circulatory Stress ● Caffeine increases heart rate and blood pressure; alcohol dehydrates and stresses the heart. ● Together they cause: ○ Irregular heartbeat (arrhythmia) ○ Palpitations or chest pain ○ Increased risk of cardiac arrest, especially during physical activity (e.g., dancing, heat). Dehydration and Overheating ● Both alcohol and caffeine are diuretics, meaning they increase fluid loss. ● Combined, they accelerate dehydration, especially in warm environments. ● Common results: ○ Headaches, dizziness, fainting ○ Nausea or vomiting ○ Heat exhaustion or heatstroke (very common at festivals)
Impaired Judgment & Risk-Taking ● The “awake but drunk” effect causes: ○ Overconfidence in driving or physical ability ○ More aggressive or impulsive behaviour ○ Poor sexual or social judgment ○ Increased chance of fights, injuries, or unsafe decisions
Anxiety, Panic, and Sleep Problems ● The stimulant + depressant combo confuses brain chemistry: ○ Rapid mood swings, irritability, or anxiety ○ Tremors or jitteriness ○ Trouble sleeping after drinking ○ Post-party “crash” with severe fatigue and depression 14
Alcohol Poisoning Risk ● Because caffeine masks intoxication, users may not recognize serious alcohol poisoning symptoms such as: ○ Vomiting ○ Slow or irregular breathing ○ Unresponsiveness ● By the time they realize they’re in trouble, their blood alcohol concentration may already be dangerously high.
If You Suspect Someone Has Mixed Alcohol and Energy Drinks Look for: ● Tremors, jittering, or sweating ● Very fast heartbeat or heart palpitations ● Confusion, irritability, or panic ● Dizziness or fainting ● Continuing to drink despite obvious intoxication Action: 1. Stop service immediately. 2. Offer water and a cool, quiet place to sit. 3. Monitor breathing and pulse — if erratic or faint, call medical. 4. Do not let them leave alone or drive. 5. Report to Harm Reduction and Security
At Mystic Forest you are never permitted to mix alcohol with energy drinks or sell alcohol with the intention to be mixed with energy drinks (Example: you can not sell a shot and energy at the same time, or sell a shot to someone holding an energy drink.)
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Serving procedures and limits Serving policies at Mystic Forest are: 1 shot per drink 2 drinks per customer
This means: → A drink with a double shot counts as 2 drinks → A customer may NOT purchase 2 doubles at one time → A customer may not purchase multiple drinks or shots “for their friends” unless the friends are present and accessed to be able to consume alcohol at that time. → A customer may not take a shot at the bar and walk away with 2 drinks. 2 drinks at a time period.
The reason for this is because 2 ounces of alcohol consumed at the same time (example: 2 shots in a row, a double drink that is chugged) puts a person over the legal limit of intoxication within 30-45 minutes.
Permittable hours Mystic Forest holds a special event permit that allows us to serve alcohol between the hours of 2:00pm and 2:00 am But according to our liquor permit, last call must be done at 1:00am, and we must cease service at 1:30am. This is non-negotiable for any reason.
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Your team and how they can help Bartenders 1-2 Volunteers + Department Head (Chlorinda) Primary Role: Responsible service of alcohol. Key Actions: ● Monitor intoxication signs at the bar for every patron. ● Refuse service to anyone showing obvious intoxication. ● Offer water or food to slow alcohol absorption. ● Communicate clearly with operational managers and coworkers if someone becomes aggressive or unmanageable. ● Document all incidents. Your Support: ● You don’t handle risky situations alone — security and harm reduction are right there if a patron becomes aggressive, overly intoxicated, or medically unwell. ● Operational managers are monitoring the bar area and can step in for tough calls, like refusing service. ● Volunteers can help with water, food, or calming patrons, so you can focus on responsible service. Why it helps you: ● Reduces stress and risk of confrontation. ● Lets you serve safely without feeling you’re personally responsible for every incident.
Concession Volunteers (Erica) Primary Role: Support food, non-alcoholic beverage sales, and observe crowd behavior. Key Actions: ● Offer hydration options (water, electrolyte drinks) and snacks to alcohol consumers. ● Observe patrons near food and beverage stations; report signs of intoxication or distress to bartenders or harm reduction. ● Maintain safe and calm environments in high-traffic areas. Your Support: ● Keep an eye on patrons near bar areas, stages, or food lines. ● Offer drinks, snacks, or water to help reduce intoxication risks. ● Communicate early if they notice someone showing warning signs. Why it helps you: ● You have extra eyes and ears, so you can spot problems before they escalate. ● Volunteers help distribute workload so bartenders can focus on responsible alcohol service.
Security Team (Chase) Primary Role: Maintain safety, respond to conflicts, and assist with high-risk situations. Key Actions: ● Intervene in fights or aggressive behavior quickly and safely. ● Escort intoxicated patrons to safe areas or harm reduction tents. ● Monitor exits and entrances to prevent impaired patrons from leaving unsafely. ● Communicate with bartenders and operational managers about problem patrons. Your Support: ● Intervene if a patron becomes aggressive, fights, or attempts to leave while unsafe. ● Escort high-risk or intoxicated patrons to harm reduction, first aid, or a safe space. 17
● Provide a visible presence to prevent conflicts before they start. Why it helps you: ● You don’t have to physically handle dangerous situations. ● Security presence keeps you safe and reassures patrons that rules are enforced.
Harm Reduction Team (Ardene) Primary Role: Provide health support, first aid, and education. Key Actions: ● Monitor high-risk areas: near stages, camping areas, and bars. ● Provide hydration, shade, and safe spaces for patrons feeling unwell. ● Recognize drug- or alcohol-related emergencies and communicate with medical services immediately. ● Educate patrons discreetly on safe use, drug interactions, and mixing risks. Your Support: ● Provide water, shade, cooling areas, and medical checks. ● Identify early signs of alcohol, drug, or heat-related distress. ● Offer practical guidance on how to stay safe, reduce harm, and avoid emergencies. Why it helps you: ● You have trained staff to handle health crises, so you’re not responsible for medical care. ● Reduces panic and allows you to focus on serving safely.
Operational Managers (Kiri + Austin) Primary Role: Oversight, coordination, and decision-making. Key Actions: ● Maintain communication between bartenders, volunteers, security, and harm reduction. ● Make rapid decisions about high-risk patrons (e.g., refusing entry, calling EMS). ● Ensure incident documentation is complete and clear. ● Monitor crowd flow, staffing levels, and supply of water/food. ● Coordinate emergency responses when needed. Your Support: ● Make final decisions when a situation escalates. ● Communicate updates across teams so everyone knows where help is needed. ● Coordinate emergency response if someone is unwell or dangerous. Why it helps you: ● You’re never making high-pressure calls alone. ● Managers ensure everyone follows the same safety protocols.
Each group has a clear zone of responsibility, but success depends on overlapping observation, rapid communication, and escalation protocols. Bartenders stop service, volunteers support and observe, security manages safety, harm reduction manages health, and operational managers coordinate the team. Together, they create a safety net for patrons.
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